FAQ’s
Basically, we’re here to help you however we can. The projects are as unique as our customers. Whether that means helping you move into your college dorm, packing your belongings before a big move, helping unload belongings from a Uhaul rental truck, rearranging furniture, yard work, moving trash, or accepting deliveries—we’re here for it all.
If you’re loading or unloading (but not both) the average move time is 2 hours. If you need your team on both ends, you will need at least 3 hours of time. If you have steps, elevators, or a long drive between 2 or more locations, you will definitely want to purchase at least 4 hours of time.
If the team is available, you may purchase additional hours at $40/per hour per guy. The team supervisor will determine how much additional time they can provide.
The Home Team is a labor-only service provider. That means we specialize in lift-and-carry services, not driving or picking up the moving vehicle.
Sometimes previous jobs may go over or traffic is heavier than anticipated. In order to get our guys to you safely, we do ask for an hour leeway. If it’s any longer, we will notify you via text.
The 6-digit payment code is given to all MOVING HELP customers. If you scheduled directly through our website, or customer service line this does not apply to you. If you placed your order through Moving Help, you should have received a 6 digit payment code from noreply@uhaul.com. Please locate and provide this payment code as soon as possible.
You may reschedule your appointment at anytime, however:
- We cannot guarantee time or date if you reschedule within 3 days of your appointment
- There is a $50 rescheduling fee for all appointments rescheduled within 36 hours of original appointment.
You may cancel your appointment at anytime, however:
- The $5 deposit is non-refundable.
- Appointments cancelled within 36 hours of scheduled service will be charged 50% of original appointment price.
The Home Team carries general liability insurance. This covers your property as our guys load or unload them into your container. Since we are a labor-only company, The Home Team does not carry cargo insurance and cannot be held liable for any damages done to items once placed inside the container. For additional protection, feel free to contact your home owner or rental insurance provider to review their options.
In the unfortunate event that an item is damaged, our process is simple:
- Submit a damage report
- Provide proof of value
- We will send you a reimbursement check for estimated damage/value.
If value cannot be determined, all claims are subject to the state minimum requirement of .60 cents to the lb.
No problem! Not only can we help you with the tedious task of packing, but we also sell boxes and packing supplies at lower costs than U-Haul.
Yes! We now offer three different packages for our customers, our classic ‘labor-only’ Standard plan, a Premium plan which includes labor and a driver for your truck or van, as well as the Deluxe plan which includes truck rental, a driver and labor. Learn more about the plans by viewing our Services page.
