Customer Values: H.E.L.P
Honesty builds trust— and trust is the foundation of any relationship. When working with the Home Team, you can trust that we’ll always provide an honest price, honest answers, honest experience, and honest help.
We understand that tackling any project is an undertaking—both mentally and physically. We’re committed to taking the time to listen so we can understand your needs and provide a uniquely-tailored solution that satisfies you.
Once you join the Home Team, we’re in your corner for the long game—rain or shine. To us, you’re more than just a customer—you’re part of our team. We’re committed to making you feel supported and going the extra mile to ensure you’re kept in the know every step of the way.
Over the years we’ve learned to never underestimate the power of a deep breath. We understand that circumstances change, and we’ll be right there alongside you to adapt as you make those important decisions. Patience allows space for a more fully-developed plan to form—which helps us accomplish more together in the long run.
At the Home Team, we’re looking for individuals who are willing to follow our values as a way of life. Working with the Home Team should simply be another outlet for showcasing the values our team members already embody on a daily basis.
So, are you committed to climbing the H.I.L.L.? If so, we’d love to meet you!
Honesty means communicating transparently so that everyone involved can make the most informed decision possible. Information is power, so keeping people in-the-know (no matter how difficult the message may be) is integral to empowering them and maintaining a strong sense of team.
Integrity is a prerequisite to trust. And while doing the right thing is challenging, especially when no one else is around—it is the only way to operate when you’re committed to a team. Acknowledging that your decisions have an impact on others requires self-awareness, maturity, and humility. People begin to trust you when they see that you’re willing to choose the hard road over what’s easier in the moment.
If people trust that you’re committed to doing the right thing and being honest even when it’s difficult— you will earn their loyalty. We earn loyalty through an accumulation of moments: even the seemingly insignificant ones.
Holding power over others is different than being a leader. Leadership means living a life worth emulating. It’s not status or rank, but rather it’s caring about the development of those in your care and realm of influence. A successful leader is someone who has learned to incorporate honesty, integrity, and loyalty into their character— and challenges others to do the same.